General Frequently Asked Questions 

1. I want to request services, but I do not have all the information asked for in the Request for Services Form, can I still get help? Yes, fill out the form to the best of your ability, and we will contact you to set up an appointment with one of our Procurement Specialists. 

2. How do I set up an appointment with one of the Procurement Specialists? The best way is to fill out the Request for Services Form on our website. Afterwards, our Procurement Clerk will contact you either by phone or email to set up an appointment. You may call us directly; however, we will still ask you to fill out our request for services form.  

3. When making an appointment do I have to go onsite, or will it be online? You have the option to either meet with our Procurement Specialist in the office or online via Microsoft Teams. When setting up an appointment, we will ask you what your preference is.  

4. What can I expect from meeting with a Procurement Specialist? The first session usually begins with the Procurement Specialist describing who we are and the services we provide. Afterwards, it depends on the type of assistance you may need.  

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Online training Frequently Asked Questions  

1. Will we get a copy of the presentation slides? Yes, you will receive the presentation slides as well as a video link of the online training via email. You can usually expect these materials between the end of the day or between 5 business days.  

2. Do I have to be a client to attend any of the online training? Our online training is open to the public, unless specified. Anyone can attend them. 

3. I registered for an online training, but I do not know what the next steps are. Where and when do I get access to the online training? After you register, you will receive an automatic reply to the email you provided in the registration form. This automatic reply has the online training details along with the sign-in link. You will need to sign-in to receive access to the online training link. We usually send out a reminder the day of the training containing the sign-in link as well. Once you sign-in, you will receive the online training link on the Success page as well as an automatic reply to the email provided in the sign-in form. This is to avoid having to sign-in again in case you exit the online training and would like to return.

4. Why do I have to supply so much information? Our program is grant funded in part by the United States Department of Defense (DOD), so to be able to provide most of our services free of charge, we need to document and report back to the DOD how many people are utilizing our services, which includes our trainings. 

5. I did not receive an automatic reply with the sign-in link to get access to the training. What do I do? Check your Spam folder to see if the email is there. If not, it is possible that the email you provided included a typing error. In this case, you can call 915-831-7754 for further assistance. 

6. Will I receive credit hours or a CLP Certificate for attending the online training? Our online training courses are usually not for credit unless specified, and they are not CLP Certified. However, you will obtain a Confirmation of Attendance that confirms you attended one of our training courses. You can also request a hard copy of a Confirmation of Attendance certificate. Our training is meant to help you learn more about different topics that encompass government contracting. They are also great for asking questions to representatives of different agencies that play a significant role in government contracting.